We have a dedicated email for each kind of request, so we can serve you better. Pick the one that fits and a real person will reply.
- Questions about Flux and how it works
- Press, media and speaking requests
- Anything that does not fit a team below
Using Flux and something is not working? A deal code, your widget, your account or billing.
support@Found a vulnerability? Please report it privately.
security@
How quickly will I get a reply?
We reply to support emails within 2 business days (UK). Include your store's domain and roughly when the problem happened so we can sort it faster.
My deal code isn't working. What should I do?
Deal codes are single-use and time-limited, so first check yours hasn't expired. If it still doesn't work, email support@withflux.co.uk with the store's name, the code and roughly when you agreed the deal.
I run a store. Who do I contact?
If something isn't working (your widget, your account or billing), email support@withflux.co.uk. For demos, pricing and plans, email grow@withflux.co.uk
How do I report a security issue?
Email security@withflux.co.uk privately, with enough detail for us to reproduce it. Our Security and Compliance page explains how we handle reports.
How do I access or delete my personal data?
Email privacy@withflux.co.uk with the email address or discount code linked to your deal. We respond within one month.